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Online Services

Patient Access

Online Patient Access

Many of the Bell Surgery’s patient services are now available for you to access safely and securely online via our website, making them available 24 hours a day, 7 days a week even when the practice is closed.

These include being able to order repeat prescriptions, book appointments and view your medical records.

Being able to see your medical record online might help you to manage your medical conditions. You will have access to summary information regarding your medication, immunisations and allergies.

There are some benefits of having access to your medical records online, but also some risks for you to consider.  Before we can grant you access to this service, we ask you to download and read the Patient Online Records Access Information Leaflet.  

Please note that if you are applying for access to your medical records a GP will need to review your application before granting access and this can take up to 10 working days.

Applying for Online Access

Patients 16 and over

To book appointments online, order repeat medications, change your contact information and to view your medical records you will need to complete the Patient Online Registration Form.

If you have already registered for online access for Booking Appointments and Ordering Repeat Prescriptions and you would like to view you medical records online too then you need need to complete the additional access request on the form.

Click here to download the Patient Online Registration Form

You need to bring the form to the surgery with 2 forms of ID: one with a photo and one with your address (usually a utility bill, bank statement within the last 3 months). We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

You will be given a sheet by Reception with some easy to follow instructions to take home and Register for online access. Once you have registered online, a password will be emailed to you within minutes to enable you to login and start using the service immediately to book appointments and order repeat prescriptions. 

Access to your Medical Records if requested will be reviewed by a GP and could take up to 10 working days to be made available.

Online Access to Medical Records

If you have requested online access that allows you all the above features, but also allows you to have online access to your medical record. We currently offer the ability to view:

• previous medical history and other coded information
• medications
• immunisations
• allergies
• results

Online Access for Children

Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibilty can apply for an account on their child’s behalf until the age of 12.  

At 12, online access to medical records will be automatically turned off.  This is to avoid compromising a young person’s right to confidentiality surrounding their health care as they reach an age when they may wish to see a doctor without a parent present.  Access to book appointments and request repeat prescriptions will remain available until the child reaches the age of 16. 

A child over the age 12 may wish to apply for their own account and should discuss this with their GP.  Access to the medical records will not be granted for any patient under 16. 

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Patient Access

Welcome to The Bell Surgery, Henley-on-Thames

The Bell Surgery is the local GP Surgery for residents of Henley and the surrounding area, located in the heart of the town.  The Bell Surgery staff team are professional, friendly, caring and supportive.  

The Bell Surgery is currently accepting NHS patients and invites new registrations online: see our 'new patients' page.

New phone system install

The telephone system has been upgraded this week and should now be in full working order.  We hope you will notice an improvement in the new system.  Apologies if you experienced a delay getting through to us on Wednesday whilst the system was switching over.

As a result of the switch over the fax line is not working - please phone us on 01491 843250 to make alternative arrangements.

Dated 16th March 2018

Friends and Family Test

Take our Friends and Family Test

PPG Revised Active Steps to Fitness Leaflet

To help signpost patients to a range of fitness classes the Bell Surgery PPG has produced a leaflet with details of a range of activities - click here for the revised Active Steps to Fitness Leaflet, updated January 2018.

Carers Annual Networking session

Following the success of our first Carers session held in January last year we are hosting a Carers annual networking session on Tuesday March 20th at Townlands Hospital, Maurice Tate room from 2pm - 4pm.  See Carers networking session flyer for more information.

Patient Participation Group: Schedule of Health Education Talks to be held at Townlands

Following the success of the educational talks over the last year we are delighted to announce the next dates and subjects for talks

  • 18th April 2018 - Stroke and latest innovative treatments with Dr Nagaratnamand & Dr Van Wyk. Click Stroke Prevention Talk for more details
  • 19th June 2018 - Gastroenterology with Dr Booth and team
  • 18th September 2018 - Ophthalmology with Ms Bacon and team
  • 4th December 2018 - RACU with the RACU team

Should you wish to reserve a place on any of the above please contact, phone us on 01491 843250 or book at reception

CQC rating

CQC visited the surgery in June 2016 and have rated the Bell Surgery as 'Good' in all areas.  Thank you to all those patients who spoke to the inspectors on the day.


 Green smartie
Good – the service is performing well and meeting our expectations


 Green smartie
Good – the service is performing well and meeting our expectations


 Green smartie
Good – the service is performing well and meeting our expectations


 Green smartie
Good – the service is performing well and meeting our expectations


 Green smartie
Good – the service is performing well and meeting our expectations

GP in Henley  Doctor in Henley  GP in Henley  Doctor in Henley  GP in Henley  Doctor in Henley  GP in Henley  Doctor in Henley  GP in Henley  Doctor in Henley

(Site updated 19/03/2018)

Contact Details

The Bell Surgery

Contact Telephone

01491 843250
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